Refund and Cancellation Policy

This Refund and Cancellation Policy ("Policy") explains the terms and conditions governing subscription cancellations, refunds, and billing for the trading information service provided by Beyond Mastery Pte Ltd ("we," "us," or "our") through seemytrades.com (the "Service").

This Policy should be read in conjunction with our Terms and Conditions and Privacy Policy. By subscribing to our Service, you acknowledge that you have read, understood, and agree to be bound by this Policy.

2.1 Billing Cycles

Our Service is offered on a subscription basis with the following billing options:

• - Monthly Subscriptions: Billed every 30 days from your initial subscription date
• - Annual Subscriptions: Billed every 365 days from your initial subscription date (if available)

All subscription fees are charged in advance at the beginning of each billing cycle. Your subscription will automatically renew at the end of each billing period unless you cancel your subscription before the renewal date.

2.2 Automatic Renewal

Your subscription will automatically renew for successive periods of the same duration as your original subscription term. For example, if you purchase a monthly subscription, it will automatically renew monthly until cancelled.

We will charge your designated payment method for the renewal fee at least 24 hours before the end of your current billing period. If we are unable to process payment, your subscription may be suspended or terminated.

2.3 Payment Methods

We accept major credit cards and other payment methods as displayed during the subscription process. You are responsible for ensuring that your payment information is current and accurate. If your payment method expires or is declined, you must update your payment information to continue your subscription.

3.1 How to Cancel

You may cancel your subscription at any time through the following methods:

Online Cancellation: Log into your account dashboard and follow the cancellation instructions in your subscription settings. This is the fastest and most convenient method.

Email Cancellation: Send a cancellation request to our customer support team at support@seemytrades.com. Please include your account email address and subscription details.

Customer Support: Contact our customer support team during business hours for assistance with cancellation.

3.2 Cancellation Timing and Effect

Immediate Cancellation of Billing: When you cancel your subscription, we will immediately stop charging your payment method for future billing cycles. You will not be charged for any subsequent billing periods.

Continued Access Until Period End: After cancellation, you will continue to have full access to the Service until the end of your current billing period. For example, if you cancel a monthly subscription on the 15th day of your billing cycle, you will retain access for the remaining 15 days of that cycle.

No Partial Period Refunds: Cancellation does not entitle you to a refund for the current billing period. You have paid for access through the end of the current period, and that access will be honored.

3.3 Cancellation Confirmation

Upon successful cancellation, you will receive an email confirmation that includes:

• - Confirmation that your subscription has been cancelled
• - The date when your access to the Service will end
• - Information about any remaining access period
• - Instructions for reactivating your subscription if desired

4.1 General No-Refund Policy

All subscription fees are non-refundable. This policy applies to all billing cycles, including monthly and annual subscriptions. Once payment has been processed, we do not provide refunds for any portion of the subscription period.

This no-refund policy exists because:

• - Our Service provides immediate access to valuable trading information and analysis
• - The educational content and trade alerts have immediate value upon delivery
• - We incur costs for content creation, platform maintenance, and service delivery from the moment you subscribe
• - The digital nature of our Service means it cannot be "returned" once accessed

4.2 Limited Exceptions

We may, at our sole discretion, provide refunds in the following exceptional circumstances:

Technical Service Failures: If our Service experiences significant technical problems that prevent you from accessing the Service for an extended period (typically 7 or more consecutive days), and we are unable to resolve the issue promptly, we may provide a prorated refund for the affected period.

Billing Errors: If we make an error in billing (such as charging the wrong amount or charging after a successful cancellation), we will correct the error and refund any overcharge.

Fraudulent Charges: If your payment method was used without your authorization, we will work with you and your financial institution to resolve the matter, which may include providing a refund.

Legal Requirements: Where required by applicable consumer protection laws, we will provide refunds in accordance with those legal requirements.

4.3 Refund Request Process

If you believe you qualify for a refund under the limited exceptions above, please contact our customer support team within 30 days of the billing date with:

• Your account information and subscription details
• A detailed explanation of the circumstances
• Any supporting documentation or evidence
• Your preferred refund method

We will review your request and respond within 5-10 business days. If approved, refunds will be processed to your original payment method within 5-15 business days, depending on your financial institution.

5.1 Free Trial Terms

If we offer a free trial period, the following terms apply:

Trial Duration: The length of the free trial will be clearly specified when you sign up and may vary based on promotional offers.

Payment Method Required: You must provide a valid payment method to start a free trial. This payment method will be charged automatically when the trial period ends unless you cancel before the trial expires.

Trial Limitations: Free trials may have limited features or access compared to paid subscriptions. Any limitations will be clearly disclosed.

Cancellation During Trial: You may cancel your subscription at any time during the free trial period without being charged. Cancellation must be completed before the trial period ends to avoid charges.

5.2 Promotional Pricing

We may occasionally offer promotional pricing for new or existing subscribers. Promotional offers are subject to the following terms:

Limited Time: Promotional pricing is typically available for a limited time and may be discontinued without notice.

Eligibility: Promotional offers may be limited to specific user groups, such as new subscribers or users in certain geographic regions.

Renewal Pricing: After any promotional period ends, your subscription will renew at the standard pricing unless you cancel.

No Retroactive Application: Promotional pricing cannot be applied retroactively to existing subscriptions or past billing periods.

6.1 Payment Failures

If we are unable to process payment for your subscription renewal:

Grace Period: We may provide a brief grace period (typically 3-7 days) during which you can update your payment information and complete the payment.

Service Suspension: If payment is not received within the grace period, your access to the Service will be suspended until payment is processed.

Account Termination: If payment issues are not resolved within 30 days, we may terminate your account and subscription.

6.2 Violation of Terms

We reserve the right to suspend or terminate your subscription immediately if you violate our Terms and Conditions, including but not limited to:

- Sharing your account credentials with others
- Using the Service for commercial purposes without authorization
- Engaging in fraudulent or illegal activities
- Violating intellectual property rights

Termination for violation of terms does not entitle you to any refund of subscription fees.

7.1 Billing Disputes

If you have a question or dispute regarding a charge, please contact our customer support team before initiating a chargeback with your financial institution. We are committed to resolving billing issues promptly and fairly.

7.2 Chargeback Policy

Immediate Account Suspension:

If you initiate a chargeback or dispute with your financial institution without first contacting us, we may immediately suspend your account and access to the Service.

Account Termination:

Chargebacks may result in permanent termination of your account and subscription.

Chargeback Fees:

You may be responsible for any chargeback fees or administrative costs incurred as a result of disputed charges.

Resolution:

If a chargeback is later resolved in our favor, we may require payment of all outstanding amounts before reinstating your account.

We reserve the right to modify this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting on our website, and we will update the "Effective Date" at the top of this document.

Material changes to this Policy will be communicated to active subscribers via email or through prominent notice on our Service. Your continued use of the Service after any changes constitutes acceptance of the modified Policy.

If you have questions about this Refund and Cancellation Policy, need assistance with cancellation, or wish to request a refund under the limited exceptions outlined above, please contact us:

Beyond Mastery Pte Ltd
Email: support@seemytrades.com
Website: seemytrades.com

For billing-related inquiries, please include "Billing" or "Refund Request" in the subject line of your email. We will respond to your inquiry within 1-2 business days.